Director of Client Services
Natalia is responsible for conducting initial consultations with potential new clients at the Firm. Natalia and the Client Services support team are the first Firm members a potential new client communicates with when initially contact the Firm. Natalia is responsible for explaining to potential new clients how the Firm can assist them, what the Firm’s mission is, and how the Firm operates and conducts business. Natalia is also responsible ensuring that the Firm delivers the outstanding client service the team strives to provide to all clients and to make the client’s experience as smooth as possible.
Natalia grew up in various cities of the beautiful country of Colombia. She immigrated to the United States on her own at the young age of 16 and worked her way through high school and college. Natalia recently earned a Bachelor’s degree in Business Administration with a Marketing concentration at Georgia Gwinnett College. Natalia as an immigrant herself, and has made it her personal mission to help our immigrant community keep their families together and have the opportunity of building a better future for themselves.
Javier’s primary responsibilities at the Firm are to assist potential clients who call to inquire about legal assistance and services. Javier guides potential new clients through the intake process, determining whether services of the Firm are the best option for their circumstances. Javier has more than 12 years of client support and sales experience. Prior to joining the Solano Law Firm team, Javier worked for the Department of Justice in Atlanta, Georgia for several years, then moved into medical sales as an Assistant Director of Sales in Latin America. While working for the Department of Justice, Javier was able to help innocent people navigate the legal process. Javier’s experience inspired him to look for an opportunity in which he could help immigrants have a better future in the United States. Javier is originally from Matanzas, Cuba and has lived in the United States for over 20 years. He is a proud father of a beautiful five-year-old daughter, and husband to a beautiful wife who is currently attending Law School. During his spare time, he likes to spend time with his family and friends. Javier’s desire is to help others achieve a better future for clients and their families.